Even if we take a step back and say that a complaint might be effective, after going through a series of procedures, it's hard to say there would be a refund or apology—it might even delay the start of the semester.
With just one year left until graduation, Xiang Yiting definitely doesn't want anything to go wrong at this time, causing her to not complete her studies smoothly.
Moreover, she is still technically working, and half of the agreed half-hour has already passed. If the tourists return to the meeting point and find the guide isn't present, it would be truly disastrous.
Losing money is a minor issue, but once the travel agency reports her situation to the school, it will certainly have a negative impact on her.
This impact may seem small, but it's very detrimental to her long-term development and would affect her mentor's overall evaluation of her.
